Frequently Asked Questions
Everything you need to know about your Clogau jewellery purchase.
Does Clogau jewellery contain real Welsh gold?
Yes, every piece of Clogau jewellery contains rare Welsh gold from the St David's Gold Mine in Snowdonia, ensuring a unique connection to Welsh royalty.
What are your shipping options and delivery times?
We offer standard delivery (3-5 working days) and next-day delivery for orders placed before 2pm. International shipping is also available to select countries.
How do I care for my Clogau jewellery?
To maintain the brilliance of your gold and silver pieces, we recommend cleaning them with a soft lint-free cloth and avoiding contact with harsh chemicals, perfumes, or hairspray.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
All Clogau jewellery comes with a standard 12-month warranty against manufacturing defects. You can also register your product online to extend this coverage to 2 years.
Can I have my jewellery engraved?
We offer a professional engraving service on select rings, pendants, and bracelets to help you create a truly personalized gift.